Terms Of Service

Last updated: 22.04.2026

Welcome to PLX 5D. These Terms of Service ("Terms") govern your access to and use of plx5d.com (the "Site") and the PLX 5D Experience Wheel™ assessment, reports, dashboards, and related services (collectively, the "Service") operated by PLX, doing business as PLX 5D ("PLX", "we", "us", or "our").

By accessing the Site, creating an account, purchasing a product, or taking the assessment, you agree to be bound by these Terms, our Privacy Policy, and our Refund Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent that you meet this requirement and that you have the legal capacity to enter into a binding agreement.

If you are accessing the Service on behalf of a company, team, or organization (for example, under a Team Plan), you represent that you are authorized to bind that entity to these Terms.

2. Accounts

To access the assessment and your reports, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Keep your login credentials confidential and not share them with any third party.
  • Notify us immediately of any unauthorized use of your account.
  • Accept responsibility for all activity that occurs under your account.

Accounts are personal and non-transferable. Sharing an account to allow multiple individuals to take the assessment under a single license is a material breach of these Terms and grounds for immediate termination without refund.

3. Purchase of Services

The Service is offered on a paid basis under several plans (currently Basic, Pro, and Team). Pricing is displayed on the Site and may change from time to time; changes will not affect purchases already completed.

Upon successful payment, you are granted a limited, non-exclusive, non-transferable, revocable license to access the assessment and report associated with your plan, subject to these Terms and any usage limits specified at the time of purchase (for example, the number of retakes permitted per quarter, or the number of team seats in a Team Plan).

Payment is processed by third-party providers (such as Stripe, PayPal, or 2Checkout/Verifone). We do not store full payment card details.

4. Digital Delivery and Consumer Rights

The Service is a digital product delivered electronically. By clicking "Pay Now" or equivalent, and by beginning the assessment, you:

  • Expressly consent to the immediate performance of the contract.
  • Acknowledge that you waive any statutory right of withdrawal or "cooling-off" period once the assessment or download has started, to the extent such waiver is permitted by the law of your jurisdiction.
  • Acknowledge that refunds are governed by our Refund Policy, which is incorporated into these Terms by reference.

5. Intellectual Property

All content on the Site and within the Service — including but not limited to the PLX 5D Experience Wheel™ methodology, the assessment questions, question wording and sequencing, scoring models, interventions and Kaizen steps, report templates, report content, the Scientific Foundation materials, graphics, logos, trademarks, code, and any derivative works — is the exclusive property of PLX or its licensors and is protected by copyright, trademark, trade secret, and other intellectual property laws of the Republic of North Macedonia, the European Union, and international treaties.

"PLX 5D", "Experience Wheel", and the PLX 5D logo are trademarks of PLX. You may not use these marks without our prior written consent.

The assessment questions, including their specific wording, ordering, groupings, and combinations, constitute original creative and intellectual work of PLX and are protected as copyrighted material and as confidential trade secrets.

Nothing in these Terms grants you any ownership interest in the Service or its content. Your purchase grants you only the limited license described in Section 3.

6. Prohibited Uses

You agree that you will not, and will not permit any third party to:

(a) Copy, reproduce, transcribe, screenshot, photograph, record, or otherwise capture the assessment questions, report content, or any part of the Service, other than for your own personal reference of your own completed report;

(b) Republish, redistribute, sell, license, sublicense, or otherwise make available the assessment questions or report content to any third party;

(c) Use the Service, or any content derived from it, to build, train, or improve any competing product, assessment, machine learning model, or dataset;

(d) Scrape, crawl, spider, data-mine, or use any automated means to access the Service or extract content from it;

(e) Reverse engineer, decompile, disassemble, or attempt to derive the source code, scoring logic, or underlying algorithms of the Service;

(f) Bypass, disable, or attempt to circumvent any access controls, rate limits, authentication requirements, or technical protection measures;

(g) Access the Service using any account other than your own, or share your account credentials with any other person;

(h) Submit false, misleading, or automated responses to the assessment;

(i) Use the Service in any way that violates applicable law, infringes the rights of others, or could damage, disable, or impair the Service or the Site;

(j) Remove, obscure, or alter any proprietary notices, watermarks, or attributions on the Service or its content.

Violation of this Section is a material breach of these Terms. We reserve the right to terminate your account, revoke access without refund, and pursue all available legal and equitable remedies, including injunctive relief and damages.

7. Assessment Content Protection and Monitoring

You acknowledge and agree that:

  • The assessment questions are unique to your account and may include identifying markers (including but not limited to customer-specific ordering, wording variants, and other technical identifiers) that allow PLX to trace unauthorized reproduction back to the originating account.
  • PLX monitors usage patterns and may suspend or terminate accounts that exhibit behavior consistent with scraping, bulk copying, or other unauthorized extraction of content, including without limitation excessive request rates, automated interaction patterns, or access from multiple accounts associated with the same individual or IP address.
  • If PLX identifies content originating from your account published or used in violation of these Terms, you agree that PLX may seek damages, including the full cost of developing the assessment, lost revenue, and legal fees, and that such damages are difficult to quantify and warrant injunctive relief.

8. User-Submitted Content

Your responses to the assessment ("Assessment Data") are yours, and we process them in accordance with our Privacy Policy. By submitting Assessment Data, you grant PLX a limited, non-exclusive license to process, store, and analyze it for the purpose of providing the Service to you and for generating aggregated, anonymized insights as described in the Privacy Policy.

You represent that your Assessment Data is provided by you personally and truthfully, and that you have the right to submit it.

9. Consumer Rights (EU, UK, and Other Jurisdictions)

Nothing in these Terms limits any non-waivable statutory rights you may have as a consumer under the law of your jurisdiction. In particular:

  • EU consumers retain the rights granted by the Consumer Rights Directive 2011/83/EU and national implementations, except where those rights are lawfully waived (for example, the right of withdrawal for digital content once performance has begun with express consent).
  • UK consumers retain the rights granted by the Consumer Rights Act 2015.
  • Residents of California, other US states, and other jurisdictions with applicable consumer-protection laws retain their rights under those laws.

If any provision of these Terms conflicts with a non-waivable consumer right in your jurisdiction, the statutory right prevails to the extent of the conflict, and the remainder of these Terms continues in force.

10. No Medical or Professional Advice

The PLX 5D Experience Wheel™ is a self-assessment tool for personal and professional development. It is not a medical, psychological, or psychiatric diagnostic tool. Reports and recommendations are provided for educational and coaching purposes only and do not constitute medical advice, diagnosis, or treatment.

If you are experiencing symptoms of a medical or mental health condition, seek advice from a qualified healthcare professional. Do not delay seeking professional help based on anything you read in your PLX 5D report.

11. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that results will meet your expectations.

The assessment is based on your self-reported inputs. We make no guarantee regarding the accuracy, completeness, or suitability of the results for any particular purpose.

12. Limitation of Liability

To the maximum extent permitted by law, PLX, its officers, employees, agents, and affiliates will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Service.

Our total aggregate liability to you for any claim arising out of or relating to the Service is limited to the amount you paid PLX in the twelve months preceding the claim.

Nothing in this Section limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or death or personal injury caused by our negligence.

13. Indemnification

You agree to indemnify and hold harmless PLX and its officers, employees, and agents from any claim, demand, loss, or expense (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of the Service; or (c) your violation of any law or third-party right.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent or abusive behavior, or if required by law.

You may terminate your account at any time by contacting us at info@plx5d.com. Termination does not entitle you to a refund except as provided in our Refund Policy.

Sections 5, 6, 7, 11, 12, 13, 15, and 16 survive any termination of these Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of North Macedonia, without regard to its conflict-of-laws rules, except to the extent that mandatory consumer-protection laws of your place of residence apply.

For consumers: any dispute between you and PLX may be brought in the competent courts of Skopje, North Macedonia, or, where mandatory law grants you this right, in the courts of your place of residence. Nothing in these Terms removes your right to rely on mandatory consumer-protection laws of your country.

EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

For commercial users (businesses, organizations, and any non-consumer users): any dispute, controversy, or claim arising out of or relating to these Terms, the Service, or any intellectual property matter — including without limitation any claim for unauthorized copying, scraping, reverse engineering, or reproduction of the assessment or report content — shall be finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC). The seat of arbitration shall be London, United Kingdom. The language of the arbitration shall be English. The arbitral tribunal shall consist of a single arbitrator. The award shall be final and binding, and enforceable in any court of competent jurisdiction under the New York Convention.

Notwithstanding the above, PLX retains the right to seek urgent injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or trade secrets, pending arbitration on the merits.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by a prominent notice on the Site before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

17. Miscellaneous

Entire Agreement. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and PLX regarding the Service.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Contact. Questions about these Terms should be directed to:

PLX Email: info@plx5d.com Address: Skopje, North Macedonia